SmallBizGenius Analysis

Laroche Posay receives mixed reviews regarding its products and services. While some customers rave about the effectiveness of their skincare products, many others report negative experiences with customer service, website functionality, and order fulfillment.

Category Breakdown

Scores based on analysis of 24 recent reviews

Customer Service

3.0/10

Many reviewers express dissatisfaction with Laroche Posay's customer service, citing issues such as unhelpful agents, long wait times, and inability to resolve order-related problems. For example, several customers reported difficulty canceling orders or changing shipping addresses, even shortly after placing the order.

10 reviews mention this

Website Experience

3.5/10

Several reviewers report problems with the Laroche Posay website, including errors during checkout, multiple charges for failed orders, and difficulties entering address information. Some customers also mention that the website's order tracking system is often unavailable.

6 reviews mention this

Product Effectiveness

8.5/10

A significant number of reviewers praise the effectiveness of Laroche Posay products, particularly moisturizers and acne treatments. Customers report improvements in skin hydration, reduced breakouts, and overall skin health after using the products consistently.

8 reviews mention this

Order Fulfillment Issues

2.5/10

Several reviewers report issues with order fulfillment, including receiving incorrect items, missing products, and delays in shipping. Some customers also mention problems with promotional offers not being honored at checkout.

5 reviews mention this

Product Availability & Consistency

5.0/10

Some reviewers express frustration with the limited availability of certain products, particularly international versions, and changes in product formulations. One reviewer noted a change in the formula of a previously favored moisturizer, rendering it less effective.

3 reviews mention this

Pros & Cons

What Customers Love

Effective skincare products for specific skin concerns Mentioned 8x
"The La Roche-Posay line is known for their amazing dermatologist approved products. For my skin being oily, dry, and acne prone, all I wanted was to have products that actually take away my acne and make my skin look perfect. La Roche-Posay did exactly what I was wishing for."
Wide range of products for different skin types Mentioned 3x
"Can't say anything bad about the brand. These products had been thoroughly tested before being released in the market, and what I cherish most - a big diversity of products for different purposes."
Moisturizers are non-greasy and provide good coverage Mentioned 2x
"I bought their double repair facial moisturizer and the matte moisturizer and I love them! Not greasy and provides the best coverage for my combination skin!"

Common Complaints

Poor customer service with unhelpful and uninformed agents Mentioned 7x
"Really horrible customer service. UPS damaged my package I got multiple contradicting emails and then had phone calls with La Roche Posay to get my money back. Their customer service people are incompetent and can't resolve any issues."
Website issues, including checkout errors and multiple charges Mentioned 5x
"Website on iPhone doesn’t work. They trick you to the website by offering 20% off, then charge your visa ( multiple times in my case) without the order ever going through."
Inability to cancel orders or change shipping addresses after purchase Mentioned 3x
"2 min after my purchase I wanted to cancel it and they did not allow it. I have to receive and send the package back."
Order fulfillment errors, such as missing items or incorrect orders Mentioned 3x
"I ordered a moisturizer from their website and they added a free sample to the order. When I received the order, guess what? No moisturizer - only the free sample."
Misleading promotions and failure to honor advertised offers Mentioned 2x
"Black Friday misleading promotions Received an email with a promotion ahead of Black friday stating 30% discount on products and free offer of 2 products...This is misleading customers, making them buy for nothing."

Common Questions About Laroche Posay

Answers derived from customer review patterns

Is Laroche Posay legit and trustworthy?

While Laroche Posay is a well-known skincare brand with dermatologist endorsements, the reviews present a mixed picture of its trustworthiness. Some customers report positive experiences with the products themselves, praising their effectiveness for various skin concerns. However, a significant number of reviewers express concerns about the company's website functionality, customer service, and order fulfillment processes. These issues raise questions about the reliability of ordering directly from Laroche Posay's website.

Based on 10 reviews

Does Laroche Posay have good customer service?

Based on the reviews, Laroche Posay's customer service appears to be a significant area of concern. Many customers report negative experiences, citing unhelpful agents, long wait times, and difficulties resolving order-related issues. Some reviewers mention that customer service representatives were unable to cancel orders, change shipping addresses, or provide accurate information about products. The recurring complaints about customer service suggest that this is a potential weakness for the brand.

Based on 7 reviews

Is Laroche Posay worth it for small business?

For small business owners, the value of Laroche Posay is questionable given the reported issues. While the products may be effective, the potential for website errors, order fulfillment problems, and poor customer service could create headaches and inefficiencies. Small businesses that rely on smooth transactions and reliable support may want to consider alternative skincare brands with more consistent positive feedback.

Based on 3 reviews

What is Laroche Posay's return policy like?

The reviews provide limited information about Laroche Posay's official return policy, but some customers mention difficulties with returns and refunds. One reviewer noted that they were required to ship a product back before receiving a refund, even when they tried to cancel the order shortly after placing it. Another customer reported a partial refund and disputes over whether all items were returned, suggesting potential inconsistencies in the return process.

Based on 2 reviews

Why are customers complaining about alcohol in Laroche Posay sunscreens?

One reviewer specifically complained about the inclusion of alcohol denat in Laroche Posay sunscreens, stating that it caused skin irritation and breakouts. They noted that the addition of alcohol to a previously favored product made it unusable for their sensitive skin. This suggests that some customers are concerned about specific ingredients in Laroche Posay products and their potential impact on skin health.

Based on 1 reviews

Ready to Try Laroche Posay?

Save on your first purchase with 4 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Laroche Posay against 123 similar beauty & salon options.

View Alternatives